Withdrawal

Instructions on withdrawal


Cancellation policy

(parcel shipping suitable goods)

Right of withdrawal for customers

Consumers are entitled to the right of cancellation according to the following conditions, whereby the consumer is any natural person entering into a legal transaction for a purpose that can be attributed neither to a commercial nor a self-employed occupational activity are entitled to cancel any contract on the following conditions:

Instructions on withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Dona Handelsges. mbH, Große Elbstraße 40, 22767 Hamburg , Tel.: +49 40 33396721, Fax: +49 40 31975477, Email: info@modumshop.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We will collect the goods. You will have to bear the direct cost of returning the goods. The cost is estimated at a maximum of approximately 100 EUR. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Cancellation policy

Freight forwarder goods

(non parcel shipping goods)

Right of withdrawal for customers

Consumers are entitled to the right of cancellation according to the following conditions, whereby the consumer is any natural person entering into a legal transaction for a purpose that can be attributed neither to a commercial nor a self-employed occupational activity are entitled to cancel any contract on the following conditions:

Instructions on withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Dona Handelsges. mbH, Große Elbstraße 40, 22767 Hamburg , Tel.: +49 40 33396721, Fax: +49 40 31975477, Email: info@modumshop.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We will collect the goods. You will have to bear the direct cost of returning the goods. The cost is estimated at a maximum of approximately 100 EUR. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion and/or premature expiration of the right to cancel

The cancellation right does not apply to contracts on the delivery of goods which are not prefabricated and for their production an individual choice or decision by the consumer is required or which are clearly tailored to the personal needs of the consumer.

The right to cancel does not apply to consumers who, at the time of concluding the contract, are not nationals of a member state of the European Union and whose exclusive residence and address of delivery are located outside of the European Union.

Model withdrawal form for customers

(complete and return this form only if you wish to withdraw from the contract)

– To

Dona Handelsges. mbH
Große Elbstraße 40
22767 Hamburg
Fax: +49 40 31975477
Email: info@modumshop.de

– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

– Ordered on (*)/received on (*),

– Name of consumer(s),

– Address of consumer(s),

– Signature of consumer(s) (only if this form is notified on paper),

– Date
___________

(*) Delete as appropriate.